FAQ

Yes, every Soricca piece is handcrafted by artisans. This is what gives soul and uniqueness to our creations: slight variations in shade, weaving, or finish may exist from one bag to another. These are not defects but the signature of craftsmanship and proof that no piece is exactly the same as another.

Our bags and accessories are made from natural and noble materials: braided raffia, cotton crochet, straw, natural fabrics, and leather or faux leather finishes depending on the model. Our bobs and hats follow the same quality standards. Each material is selected for its durability, feel, and authentically bohemian look.

Avoid prolonged exposure to moisture and direct sunlight, which can damage natural fibers. For raffia and straw, dust off with a soft cloth or a soft brush. For crochet and fabric, spot clean with lukewarm water and mild soap. Never machine wash or use harsh products. Store your items away from light to preserve their colors.

To find your size, measure your head circumference with a flexible tape measure, placed above the ears and eyebrows, where the hat will sit. Most of our bobs and hats come in one size (about 56-58 cm) and fit most head shapes. For models available in multiple sizes, refer to the guide on the product page. If in doubt, contact us: we will gladly guide you to the most suitable model.

Delivery is free worldwide, with no minimum purchase, including customs duties. Allow 1 to 3 business days for preparation, then 6 to 10 business days for Europe, the United States, Canada, and Oceania. A tracking number will be sent to you by email as soon as your order ships.

As soon as your order ships, you will receive a confirmation email containing your tracking number and a direct link to track your shipment in real time. Please check your spam folder if you do not receive it. You can also track your order from your customer account under “My orders.” If your package appears stuck for more than 5 business days without updates, write to us at contact@soricca.com with your order number: we will open an investigation with the carrier.

Yes, you have 30 days after receipt to request a return. The item must be unworn, with its tags and original packaging. To start the process, write to us at contact@soricca.com with your order number. In case of a defective or damaged item, report it within 48 hours with photos: we will cover everything, including return shipping costs.